Recovering lost income due to a backdoor hire was the primary goal in this case.
Background
A Technical Recruitment Consultancy approached Opal Fee Recovery about their client, who had hired a candidate without informing them. Despite the candidate’s lack of feedback after the interviews, the recruitment company discovered the engagement and sought to obtain their fee. However, the client refused to pay, claiming the candidate was hired for a slightly different role.
Challenges Faced
Being a first-time client for Opal Fee Recovery, their terms of business for permanent introductions required a thorough review. While we identified potential issues with the wording, we assured them that they had a strong case, and according to the terms they had agreed upon with the client, a fee was rightfully due based on their introduction.
Opal Fee Recovery’s Approach
After an initial assessment of the case, we got to work on understanding how the relationship was built, what terms were agreed and how the introduction happened.
Positive Outcomes
Once instructed, Opal started communication with the recruitment company’s client. Despite various push backs from the company’s solicitors, we managed to settle for the whole fee amount for our client, without ever having to go to court.
Conclusion
Clients attempting to avoid fees, even after being exposed, and resorting to legal measures to evade payment is a familiar scenario. With Opal’s experienced team, supported by legal expertise, is well-equipped to skilfully counter all the arguments and tactics employed by such clients. This combination of knowledge and determination reflects Opal’s serious and professional approach.
The primary objective in this case was to recover lost income resulting from an invoice dispute.
Background
A specialist consultancy who recruits Finance and Administration staff in the automotive industry were having issues with one of their clients, after the candidate they successfully introduced left the business after 2 weeks.
Challenges Faced
Their client failed to make the invoice payment within the stipulated timeframe and insisted on being eligible for a rebate. However, in accordance with common permanent terms of business contracts, the rebate clause became null and void as the breach of payment terms invalidated its applicability.
Opal Fee Recovery’s Approach
Despite the client’s insistence on being eligible for a rebate, they failed to make the invoice payment within the specified timeframe. Opal had to show them that, in accordance with typical permanent terms of business contracts, the rebate clause becomes null and void due to the breach of payment terms, rendering it null and void.
Positive Outcomes
The recruitment company’s client initially failed to respond to any letters from Opal Fee Recovery, so we instructed lawyers to aid with the fee recovery. Finally, with 2 days before the court hearing, a settlement was agreed between the parties.
Conclusion
In this case, the wording of the terms of business played a crucial role in achieving success in fee disputes.
As part of our comprehensive service offering, we provide a thorough review of your terms and can assist in refining them to increase the likelihood of a successful fee recovery. Investing in our review service is a wise decision as it will ensure your ability to recover fees effectively in the future.
Additionally, we offer a valuable training session to educate your staff on the significance of clarity in terms of business to enhance client understanding. This, in turn, will lead to a reduction in invoice disputes, benefiting your business in the long run.
In this case the main goal was to fortify the company’s legal position when negotiating terms of business.
Background:
This recruitment company approached Opal as they had encountered difficulties in recovering payment from a client who they thought had breached their agreed-upon terms of business.
Unfortunately, due to the terms of business agreed, it wasn’t viable to pursue a fee a standard fee as the company had hoped for. Opal Fee Recovery helped the company secure the original amount and helped to enhance their contractual agreements, ensuring stronger grounds for fee recovery in the future.
Challenges Faced
The start-up company had engaged in a business relationship with a client, negotiating a reduced fee due to financial constraints faced by the client. Both parties agreed upon a “flat fee” in writing, acknowledging the client’s request, however because of the wording the recruitment company used when agreeing this flat fee, it put them in a vulnerable position, when terms were subsequently breached and the recruitment wanted to revert the invoice to their standard fees.
Opal Fee Recovery’s Approach:
Opal Fee Recovery, examining the existing contractual arrangements and communication exchanges between the recruitment company and the client. During this analysis, they identified a crucial flaw in the wording of the agreement for the reduced fee. It became evident that the current agreement lacked the necessary provisions to protect the recruitment company’s right to claim their standard fees in the event case of a breach.
Positive Outcomes:
Opal Fee Recovery provided the recruitment company with invaluable guidance to accept the original “flat fee” to gain payment for their work.
They then reviewed the company’s existing terms of business and introduced enhanced language and clauses to ensure legally binding agreements for future fee negotiations. Additionally, Opal Fee Recovery visited the recruitment company to provide training sessions to educate the company’s personnel on how to construct emails and communication that would bolster the contractual strength of their agreements.
Conclusion:
The changes implemented instilled confidence in the start-up company to recover owed amounts based on contractual agreements. The revised terms provided stronger legal grounds for fee negotiations, empowering them to pursue payments with renewed assurance.
Opal Fee Recovery’s comprehensive evaluation identified weak points and introduced crucial amendments to protect their financial interests.
This case study demonstrates the effectiveness of Opal’s expertise in resolving disputes and building strong ongoing relationships with clients.
Background
Opal Fee Recovery offered valuable advice and dispute support to a company that had a history of avoiding confrontations and struggled with handling disputes. By efficiently recovering fees, Opal became a close partner in helping the client retrieve lost income from non or late – paying clients. The client, operating in a competitive industry, acknowledged the necessity for professional assistance and sought Opal’s support to address their fee recovery challenges.
Challenges Faced
Opal conducted a comprehensive review of the company’s terms of business to ensure their solidity before representing them. This review aimed to confirm their legal soundness and favourable positioning, especially in the context of potentially requiring Opal’s fee recovery service.
Opal Fee Recovery’s Approach
When this company faced unpaid invoice fees, they simply handed over the case details to Opal. Subsequently, Opal contacted the non-paying client and successfully recovered the amount owed for the recruitment company’s work.
Positive Outcomes
Opal’s “No win – no fee” policy allows our clients to transfer their debt without incurring any cost to their business. By taking over the case, Opal minimizes the impact on the client’s business operations, enabling them to continue without disruptions. Outsourcing the debt recovery proves to be more cost-effective for their business compared to the time and effort it would take to recover the debt themselves.
Conclusion
This exemplifies the transformative impact of Opal’s services, demonstrating how we relieve you from the burden and stress inherent in such situations.
